Ordering is done in a few simple steps:

1 - Find your product (s) and place it in your shopping cart.
First look for the products you want to buy.
You place this in the shopping basket by clicking on the large green "order" button. You can continue shopping or continue with ordering.

2 Select delivery or pick up
Choose whether you want to receive or collect your product from our warehouse

3. Choose your delivery country
Based on your chosen country the payment options are shown and shipping costs are calculated.

4. Choose your payment method
Depending on the country, multiple payment options are possible. Choose your preferred payment method.

5. Enter your discount code or loyalty points.

6. Log in to your account
Do you already have an account with Truckjunkie? Log in to your account,
ordering is much faster.
No account yet? Even without an account you can order, then we still need your data. We recommend that you create an account so that you have all your orders in one place and your loyalty points are credited.

7. The general conditions
Carefully read the terms and conditions and if agreement accept them by clicking on the box behind "I agree .."


8. Check and pay
You will now receive an overview of your order. Is everything right there? Is everything right? Then you can now click on order and follow the payment.

So .. that was that. You will receive a confirmation email and a status update "pending" within a maximum of 1 working day. If you do not receive it, please contact us!

In many cases the standard delivery time is indicated with the articles.

Many products are available from stock or otherwise within a few days. Products such as stickers, printed clothing and other customized products have a longer delivery time. We do try to produce these asap. In the unlikely event that a product is not available in time, you will be informed by e-mail.

Yes!
We work with a secure internet connection. Even with the most secure form! Via the Extended Validation SSL connection, the transaction data is encrypted so that no one can sneak in and the transaction is completely secure.
You recognize the secure connection on the green "lock" in your browser.

Ideal - easy and fast with the most popular payment method in the Netherlands
Only for Dutch customers

Afterpay - Secure payment afterwards
Only for customers in the Netherlands and Belgium

Bancontact - the most popular payment method in Belgium
Only for customers in Belgium

Giropay - widely used online payment method in Germany
Only for customers in Germany
Extra costs = 1.5% of your purchase amount

Paypal - Pay in a few easy steps - extra safe
You must have an account with Paypal
Extra costs = 1.5% of your purchase amount

Maestro - simple and secure online payment with your debit card
Extra costs = 1.5% of your purchase amount

Visa & Mastercard - pay safely and quickly with your credit card
Extra costs = 1.5% of your purchase amount

Send in advance - pay through your own bank
After entering your order you will receive an invoice and transfer it to the bank account of TLC-Holland BV. When transferring manually, always mention the order number from your order confirmation.

Our account information is:
TLC-Holland BV
IBAN: NL53 ABNA 0112 4616 97
BIC: ABNANL2A

Did you place an order but did the payment fail or are you unsure whether it was successful?
Please contact us and we can inform you further, or you can check if a pyment has been dedcuted from your account.
If a payment was not successful, you do not need to place a new order, but we can send you a new payment link.
Please contact us for this.

The shipping costs depend on the size of your order and the delivery country.
In your shopping basket the shipping costs are automatically calculated after entering your delivery country.

Our parcels are collected and sent daily by PostNL.
Outside the Netherlands and Belgium, PostNL often works together with other parcel deliverers. It may therefore be that for example, DPD, Chronopost, Eurodis or another company delivers your parcel.

Yes, that's possible.
If your order is shipped from Truckjunkie you will receive a PostNL track & trace link that allows you to track your package. If your package is delivered by a third party, this is indicated in the track & trace screen of PostNL.

Just satisfied with your purchase? Unfortunately but that's always possible.

Go to our return page and complete the return form.

As a European consumer you have certain rights based on the law with regard to guarantee on the products we sell. This legal guarantee means that we as a seller must ensure that the products we sell comply with the agreement we entered into with you. We are therefore responsible for this. "

If you are not satisfied with your purchase or the way in which we have executed the agreement, you can of course contact us. We will treat your message as quickly as possible, but we will ensure that you receive a substantive response within 14 calendar days at the latest. If it is not yet possible to give a substantive or definitive response, then Truckjunkie will confirm the complaint within 14 days after receiving the complaint and give an indication of the period within which it expects to give a substantive or definitive response to the complaint. .

If you have made the purchase as a European consumer, if you are not satisfied with the way we have dealt with your complaint, you can also submit it to a national dispute committee via the European ODR Platform which can be found at https://ec.europa.eu/consumers/odr/main/

please contact us via the contact page, telephone or Whatsapp